Let’s create your .Cheyf experience!
Ready-made trips don’t blow your mind? Don’t worry – we will get to know you and your travel wishes and then put together your personalized itinerary!
Bosnia and Herzegovina is calling
Frequently asked questions
You are about to request a personalized travel experience–amazing! Planning and travel with .Cheyf means traveling with intention, not just instructions. We might work differently from other travel agencies you have bought trips from so far. So here’s everything you might want to know about how we craft your trip — from first contact to final rakija.
What makes a .Cheyf trip different from a standard tour?
No standard programs, no giant tour buses. Each one of our trips is crafted from scratch, based on your interests, travel style, and budget. That means: local connections, slow travel, and unique experiences you won’t find online.
How personalized is “personalized”?
Very. We take into account what you love (and what you don’t), your energy or fitness level, your travel rhytm, and group vibe. We plan like locals — because we are — but with your interests in mind.
When will I receive my itinerary?
We aim to deliver your first custom itinerary within 72 hours of your inquiry. During peak season or for more complex trips, it might take a bit longer — but we’ll always keep you updated. Quality takes time, and we believe in doing it right.
Do I have to book everything through you?
You’re welcome to book accommodations, or rental cars yourself. That said, most of our guests love the ease of letting us handle the full package — and we only recommend places we’d send our friends and family to.
Will I get a price breakdown for each activity?
We work with package prices, not line-by-line breakdowns. Many of our activities are offered at group or family rates, specially arranged with local partners. Some things — like our personalized support, booking fee or our city walk tips — are included as part of our service and not priced separately.
Instead, your itinerary will clearly list:
This keeps things fair, simple, and focused on experience rather than math.
Can I make changes when I receive my itinerary?
Absolutely. This is your trip, and we want you to be happy with the route we suggest. That why we are happy to adjust your itinerary twice without additional cost. Flexibility is part of the .Cheyf experience — just let us know.
Who guides the activities?
We work with local guides in each region. It’s better for you (deeper insights and local stories), and better for Bosnia (it supports local communities). Tours in and around Sarajevo are generally hosted by the .Cheyf core team, but most guiding is done by passionate local guides.
Can I travel with a driver or self-drive?
Both are possible! Many guests choose to rent a car for flexibility, but we can also arrange a private driver if you’d rather relax and take in the views. We’re happy to offer quotes for both options so you can decide.
What’s included in a typical package?
Each trip is different, but your itinerary will clearly state what is included in your package. Most of our packages include:
Some elements may be arranged on-site — we’ll always let you know what’s included. If anything is unclear, don’t hesitate to contact us.
What’s not included?
International flights, travel insurance, meals not part of experiences, personal expenses, and optional add-ons (unless booked through us).
How do we communicate during the trip?
You’ll have a WhatsApp group with our team for any questions, last-minute changes, or spontaneous “Where should we eat tonight?” moments. We’re just a message away.
Can I travel with a driver or self-drive?
Both are possible! Many guests choose to rent a car for flexibility, but we can also arrange a private driver if you’d rather relax and take in the views. We’re happy to offer quotes for both options so you can decide.
Can I trust local quality and safety?
Only the best for our guests. We work with personally vetted local partners, from cozy guesthouses to expert guides. We’ve tried it all ourselves — sometimes more than once (especially the food). Sometimes it’s just like sending you to a friend.
Why should I book with .Cheyf instead of planning everything solo?
You absolutely could do it yourself… but you’d miss out on all the things that don’t show up on Google. We take the stress out of planning, open doors you wouldn’t find on your own, and connect you with Bosnia in a way that’s honest, soulful, and joyful.